Essentials - Customer Centricity

Customer Centricity is a mindset that focuses on creating positive experiences for the customer through the full set of products and services that the enterprise offers. Customer-centric organizations deliver whole-product solutions designed with a deep understanding of customer needs. This learning pathway contains two sections - Customer Focused Service and Customer Experience which has courses in them. Complete all sections within the journey. To complete each section, you must complete all of the essential learning content within it.